FAQs
Frequently asked questions
Common questions about our equipment, repairs, warranties and delivery. Don't see yours? Give us a call.
General FAQs
How long have you been in the business?
We have been in the medical industry business for more than 10 years.
What are your service locations?
Our mobile repair and maintenance team serves the Los Angeles area. We are based in Westlake Village, CA. We buy equipment from medical facilities across the United States and sell to countries worldwide.
What is the coverage area for your delivery service?
We cover delivery within the Los Angeles, California area.
How promptly can you deliver my ordered medical equipment?
We are known for having one of the shortest turnaround times when it comes to delivering orders. It takes about 48 hours.
When should I repair or replace medical equipment?
One key indicator for a repair or replacement is when the maintenance cost becomes more expensive than getting new equipment.
Products & Services FAQs
Do you offer a product warranty?
Yes. We offer a 6-month to 1-year warranty for equipment repairs.
What types of medical equipment do you provide?
We offer:
- Clinical and biomedical engineering
- Endoscopy equipment
- Autoclave repair
- Surgical light repair
- Ophthalmic repair
- Aesthetic lasers
- Power equipment
- Surgical table repair and refurbishing
- Examination table repair and upholstery
- Hospital beds
- Defibrillator repair
- Surgical instruments
What services does Medical Equip Services offer?
We offer a variety of medical equipment as well as repair and maintenance services.
My equipment is not functioning properly. Who should I contact?
Contact us at Medical Equip Services. Call 888-533-8595 and our experienced technicians will come to you.
What is involved in your refurbishment and upholstery services?
Our refurbishment and upholstery services restore tables and chairs to like-new condition, with a choice of colors if you want to redecorate. We can pick up your tables and return them once completed.
What is refurbished medical equipment?
Refurbished equipment is used equipment that has been reconditioned and repaired so it performs its original function.
Can I trust a piece of refurbished medical equipment to work correctly?
Absolutely. It is our duty to deliver refurbished equipment that works just like it did when it was new.
What is clinical and biomedical engineering?
Clinical and biomedical engineering covers service checks, repairs, and general maintenance of medical equipment.
Do you provide installation of refurbished or repaired medical equipment?
Yes, we can.
How quickly will I get my repaired medical equipment back?
Turnaround time is about 5 business days.
Do you do on-site repair, or do I need to deliver my equipment to you?
We provide both. You can mail the part needing repair (for example, a monitor), or one of our technicians can come to your location to do the repair.
Representatives available Monday – Friday, 8:00 AM – 5:00 PM
Still have questions?
Our team is available Monday to Friday, 8:00 AM to 5:00 PM Pacific.